TERMS AND CONDITIONS

This document contains the General Terms and Conditions governing the contract which will bind you to Global Expansion Partners S.L. We thus ask you to read these carefully, reminding you that we are available to clear up any doubts that you may have.

​Global Expansion Partners, S.L. reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.

The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is Global Expansion Partners S.L., a company under Spanish law, located in Calle Macondo 7, 2D San Sebastian, CIF B64860778 (hereinafter, “Martina Charlotte”).

Orders

The products offered by Martina Charlotte will be available and distributed to the following countries:
Spain, Portugal, France, Italy, the Netherlands, Belgium, Luxembourg, United Kingdom, Germany, Austria, Denmark, Norway, Ireland, Hungary, Sweden, Switzerland, Poland, Czech Republic, Greece, Croatia,

To place your order you must go through the on-line purchasing procedure and accept payment. After formalizing this step you will receive an electronic mail confirming acceptance of the order. We are available to clear up any doubts that you may have about orders through hello@martinacharlotte.com.

​Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. Users can pay by credit card Visa®, MasterCard® or American Express®. The choice of the payment method is made during the checkout process on the corresponding step. Martina Charlotte guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, Martina Charlotte reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.

Prices

The price of products is as stated on this website. In the event of Martina Charlotte detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price. If it were not possible to get in touch with you for three days from when Martina Charlotte learns of this error, we would proceed to cancel the order and refund you the sums paid.

The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.
Non EU Countries: the costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be your sole responsibility. We recommend that you request information at your local customs office in order to calculate any eventual additional fees. In the case you refuse to receive the order because of the unexpected additional fees, Martina Charlotte reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by customs

Guarantee of products

All the products supplied by Martina Charlotte have the guarantees demanded by current legislation in the sphere of consumers and users, namely Legislative Royal Decree 1/2007, of 16 November, which passed the newly recompiled text of the General Law for Consumers and Users and other complementary laws.

To make this guarantee effective, it is vital to keep the document or supporting document of the purchase given to you by Martina Charlotte.

In accordance with what is laid down in Section 116 of this Legislative Royal Decree 1/2007, users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered at  website are not of contractual nature but merely informative.

In the event of an item having any flaw or defect during the guarantee period, you must immediately inform Martina Charlotte of this by sending an e-mail to  in order for us to be able to manage the incident properly as soon as possible

Delivery

Customer will pay shipping costs for the delivery of the order. The delivery time shall not exceed 15 days since the purchase date. If we exceed this delivery time, except in case of a reason beyond our control, you may cancel the order. Deliveries will be shipped to the address specified by the customer, a home address, a workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same. You will receive a notification 24h prior to delivery.
In the case of unsuccessful delivery because you are absent, the shipping company will leave a notification and will try to contact you by phone. After two attempts, you will need to contact the shipping company in order to arrange the delivery.

Please do not accept any packages that are damaged or show signs of having been opened. Make a claim to the carrier and send us a copy of the claim.

Shipment cost

  • Spain / Portugal: 4€     (free for orders above 100)
  • Rest of EU: 10€    (free for orders over 150)
  • Non-EU countries:  Pricing on request

Purchase cancellation and return

As laid down in Section 71 of aforementioned Legislative Royal Decree 1/2007, you have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from Martina Charlotte.

If you wish to return an item, you must first contact hello@martinacharlotte.com with the order number.  We will give you the information and documents required to process the return. In any event we will supply the contact details of the transport company so that you can handle the collection of products for return with them directly.

In the event of this being a return at your own choice (the product looks different, the size doesn’t fit…), Martina Charlotte will deduct return shipping charges from any refund made to you in accordance with Section 101 of Legislative Royal Decree 1/2007.

In the event of this being a return due to an error (different product sent, wrong size sent…), a faulty product or the fault of Martina Charlotte, you will receive a full refund.

After receiving the returned item, Martina Charlotte will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. You may only return products which are in the same condition as they were when you received these. Martina Charlotte will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.  If a refund is due, it will be processed within 5 days from the date on which we receive the returned items, in accordance with Section 76 of Legislative Royal Decree 1/2007, and by the same means as used for making the payment.

INTELLECTUAL PROPERTY

This web page, including the source code and the contents developed by its owner or its contributors is protected by the current national and international intellectual property regulations. All rights are reserved. Martina Charlotte grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.

Martina Charlotte furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation. Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.

If you consider that any of the contents of the web page infringe the copyright, please let us know by sending an e-mail to so we can proceed to withdraw it.

APPLICABLE LEGISLATION AND JURISDICTION

Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in San Sebastian.